Learn the UNIX/Linux command line
Home Man Pages
SEND-PR(1) SEND-PR(1)
NAME
krb5-send-pr - send problem report (PR) to a central support site
SYNOPSIS
krb5-send-pr [ site ] [ -f problem-report ] [ -t mail-address ]
[ -P ] [ -L ] [ -s severity ] [ -c address ]
[ --request-id ] [ -V ]
DESCRIPTION
krb5-send-pr is a tool used to submit problem reports (PRs) to a cen-
tral support site. In most cases the correct site will be the
default. This argument indicates the support site which is responsi-
ble for the category of problem involved. Some sites may use a local
address as a default. site values are defined by using the
aliases(5).
krb5-send-pr invokes an editor on a problem report template (after
trying to fill in some fields with reasonable default values). When
you exit the editor, krb5-send-pr sends the completed form to the
Problem Report Management System (GNATS) at a central support site.
At the support site, the PR is assigned a unique number and is stored
in the GNATS database according to its category and submitter-id.
GNATS automatically replies with an acknowledgement, citing the cate-
gory and the PR number.
To ensure that a PR is handled promptly, it should contain your
(unique) submitter-id and one of the available categories to identify
the problem area. (Use 'krb5-send-pr -L' to see a list of cate-
gories.)
The krb5-send-pr template at your site should already be customized
with your submitter-id (running 'install-sid submitter-id' to accom-
plish this is part of the installation procedures for krb5-send-pr).
If this hasn't been done, see your system administrator for your sub-
mitter-id, or request one from your support site by invoking
'krb5-send-pr --request-id'. If your site does not distinguish
between different user sites, or if you are not affiliated with the
support site, use 'net' for this field.
The more precise your problem description and the more complete your
information, the faster your support team can solve your problems.
OPTIONS
-f problem-report
specify a file (problem-report) which already contains a com-
plete problem report. krb5-send-pr sends the contents of the
file without invoking the editor. If the value for problem-
report is '-', then krb5-send-pr reads from standard input.
-s severity
Give the problem report the severity severity.
-t mail-address
Change mail address at the support site for problem reports.
The default mail-address is the address used for the default
site. Use the site argument rather than this option in nearly
all cases.
-c address
Put address in the Cc: header of the message.
-P print the form specified by the environment variable PR_FORM on
standard output. If PR_FORM is not set, print the standard
blank PR template. No mail is sent.
-L print the list of available categories. No mail is sent.
--request-id
sends mail to the default support site, or site if specified,
with a request for your submitter-id. If you are not affili-
ated with site, use a submitter-id of net'.
-V Display the krb5-send-pr version number.
Note: use krb5-send-pr to submit problem reports rather than mailing
them directly. Using both the template and krb5-send-pr itself will
help ensure all necessary information will reach the support site.
ENVIRONMENT
The environment variable EDITOR specifies the editor to invoke on the
template.
default: vi
If the environment variable PR_FORM is set, then its value is used as
the file name of the template for your problem-report editing session.
You can use this to start with a partially completed form (for exam-
ple, a form with the identification fields already completed).
HOW TO FILL OUT A PROBLEM REPORT
Problem reports have to be in a particular form so that a program can
easily manage them. Please remember the following guidelines:
? describe only one problem with each problem report.
? For follow-up mail, use the same subject line as the one in the
automatic acknowledgent. It consists of category, PR number and the
original synopsis line. This allows the support site to relate
several mail messages to a particular PR and to record them auto-
matically.
? Please try to be as accurate as possible in the subject and/or syn-
opsis line.
? The subject and the synopsis line are not confidential. This is
because open-bugs lists are compiled from them. Avoid confidential
information there.
See the GNU Info file krb5-send-pr.info or the document Reporting
Problems With krb5-send-pr for detailed information on reporting prob-
lems
HOW TO SUBMIT TEST CASES, CODE, ETC.
Submit small code samples with the PR. Contact the support site for
instructions on submitting larger test cases and problematic source
code.
FILES
/tmp/p$$ copy of PR used in editing session
/tmp/pf$$ copy of empty PR form, for testing purposes
/tmp/pbad$$ file for rejected PRs
EMACS USER INTERFACE
An Emacs user interface for krb5-send-pr with completion of field val-
ues is part of the krb5-send-pr distribution (invoked with M-x
krb5-send-pr). See the file krb5-send-pr.info or the ASCII file
INSTALL in the top level directory of the distribution for configura-
tion and installation information. The Emacs LISP template file is
krb5-send-pr-el.in and is installed as krb5-send-pr.el.
INSTALLATION AND CONFIGURATION
See krb5-send-pr.info or INSTALL for installation instructions.
SEE ALSO
Reporting Problems Using krb5-send-pr (also installed as the GNU Info
file krb5-send-pr.info).
gnats(l), query-pr(1), edit-pr(1), gnats(8), queue-pr(8), at-pr(8),
mkcat(8), mkdist(8).
AUTHORS
Jeffrey Osier, Brendan Kehoe, Jason Merrill, Heinz G. Seidl (Cygnus
Support)
COPYING
Copyright (c) 1992, 1993 Free Software Foundation, Inc.
Permission is granted to make and distribute verbatim copies of this
manual provided the copyright notice and this permission notice are
preserved on all copies.
Permission is granted to copy and distribute modified versions of this
manual under the conditions for verbatim copying, provided that the
entire resulting derived work is distributed under the terms of a per-
mission notice identical to this one.
Permission is granted to copy and distribute translations of this man-
ual into another language, under the above conditions for modified
versions, except that this permission notice may be included in trans-
lations approved by the Free Software Foundation instead of in the
original English.
February 1993 3.99 SEND-PR(1)
UNIX/Linux commands referenced on this page: